We are committed to protecting your privacy. This Privacy Notice applies to all our services and explains how we collect, use, disclose and protect your Personal Information. We respect and promote the protection of privacy, and in particular the rights afforded to you under the Protection of Personal Information Act, 2014 (as amended) (“POPI”), where we refer to “personal information”, and “personal data” as per the General Data Protection Regulation 2016/679 (“the GDPR“).
In this Privacy Notice “we”, “us” and “our” refers to the business of LCN Architecture cc, Durban KZN
Your Personal Information is controlled by LCN Architecture cc, Durban KZN.
As regards this website (LCN Architecture cc, Durban KZN) is the data controller.
For more information about us, our services, and our presence in your jurisdiction, please visit www.LCNA.co.za, if applicable.
By “Personal Information” we mean information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to—
(a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person.
(b) information relating to the education or the medical, financial, criminal or employment history of the person.
(c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
(d) the biometric information of the person.
(e) the personal opinions, views or preferences of the person.
(f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence.
(g) the views or opinions of another individual about the person; and
(h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.
By “Sensitive Personal Information” (also referred to as “special categories of data”) we mean any Personal Information relating to an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data or biometric data processed for the purpose of uniquely identifying that individual, data concerning health, or data concerning an individual’s sex life or sexual orientation. It also includes information about an individual’s criminal offences or convictions, as well as any other information deemed sensitive under applicable data protection laws.
By ‘‘consent’ ’means any voluntary, specific and informed expression of will in terms of which permission is given for the processing of personal information.
By “data “we mean information in electronic form.
SCOPE OF OUR PRIVACY NOTICE
Our Privacy Notice applies to all Personal Information we collect, use, share or otherwise process through our business activities, both online and offline, which display, link or refer to this Privacy Notice, including:
- Our e-mails
- Our conversations or correspondence with our representatives
Directly from you when you use our website or any of our services or if we request it from you.
In limited instances, we collect personal information from third parties. We will only collect personal information this way where such information is publicly available or for legitimate business purposes.
You can prevent us from doing this through a setting on your browser. Cookies only store information from your browser and cannot access data on your computer.
Throughout this document, we will refer to our interaction and activities as “Services”.
You should be aware of the fact that in rendering services there may be third party involvement which are not controlled by us and which are not covered by this Privacy Notice. We have no responsibility or liability for the content and activities of these third parties. As these third parties may collect your Personal Information, we suggest that you consult the privacy policies of these third parties to learn more about their use of your Personal Information.
Further, when using our Services, please always also read our Terms and Conditions.
FAIR AND LAWFUL PROCESSING
We process your Personal Information for the below listed purposes on the basis of your consent, unless stated otherwise. In some cases, where required by POPI, we may ask for your explicit consent for processing your Personal Information for a specific purpose.
We only collect, use, disclose or otherwise process your Personal Information where it is fair and lawful to do so.
In many cases providing your Personal Information to us is necessary for the performance of your contract with us; if you do not wish to provide your Personal Information to us, we may not be able to provide you with the services you have requested from us.
HOW DO WE OBTAIN YOUR PERSONAL INFORMATION?
Personal Information obtained from you directly.
Firstly, we may obtain your Personal Information from you directly, e.g., when you request our services, sign up for our newsletters, register on our Sites, solicit our services, fill out a survey, make a comment or enquiry, post something on our social media pages, subscribe to direct marketing etc.
Personal Information collected this way may include: name; address; e-mail address: username; telephone number (and recordings when you call our consumer line); credit card or other payment information; age; date of birth: gender; product purchase and usage information; household information; Information, feedback, or content you provide regarding your marketing preferences; user-generated content, posts, and other content you submit to our Sites; in limited circumstances, information about your family or other individuals that you have provided to us. In such cases, we assume that you have the authority to share any personal information you provide to us about them; in limited circumstances based on your explicit consent or for carrying out our legal obligations or if necessary, for reasons of substantial public interest, Sensitive Personal Information such as information relating to your image, health (including information related to product usage and medical history), sexual life (and related behaviour) and biometrics collected during volunteer consumer research studies (such as facial expression recognition, heart rate and skin condition); demographic information; or any other Personal Information you voluntarily provide us with directly.
Personal Information collected automatically
Personal Information collected this way may include:
- information about your (mobile) device or your type of browser;
- information about the way you use our websites, such as details of the web pages you have viewed, the banners and the hyperlinks you have clicked, etc.; the websites you have visited before arriving at one of our websites; your IP address; the hyperlinks you have clicked;
- information you choose to share by using social media tools incorporated in our websites or using your social media log-in details to access certain of our product sites or applications; and
- information you share with us about your location, your username, profile picture, gender, networks, and any other information you choose to share when using third party sites (such as when you use the “Like” functionality on Facebook or the +1 functionality on Google+); whether you have opened e-mails sent by us to you.
Where we are required to do so under POPI, we will only use that information where you have agreed that we can.
Personal Information obtained from other sources
We may also collect Personal Information about you from other sources. These other sources may include: our trusted business partners; social media sites; consumer research organisations; credit reference agencies; intermediaries that facilitate data portability; and other members of our group.
Personal Information collected this way may include your interests such as hobbies and pets, consumer and market research data, purchase behaviour, publicly observed data or activities such as blogs, videos, internet postings and user generated content.
FOR WHICH PURPOSES, MAY WE USE YOUR PERSONAL INFORMATION
We use your Personal Information for our following business purposes:
- Based on your contract with us, handling and managing your project, for instance to communicate to you with respect to your project, to process your payments, execute the services, and to offer you the necessary customer service;
- Responding to your requests or enquiries;
- Meeting legal and regulatory requirements. responding to your queries posted on our website or emailed to us;
- Onboarding you as a client and verifying your identity (as required by law);
- Providing you with our services;
- Referring you to other service providers with your consent;
- Improving our website and services by analysing certain information collected, including cookies and other related information;
- Sending you information (in the form of our newsletter) and inviting you to events; and/or
- Complying with our regulatory or other obligations.
This Privacy Notice sets out the legal grounds on which we rely in order to process your Personal Information. In such cases, our use of your Personal Information is permitted by law because: it is necessary for lawful processing in the effective delivery of information, services to you and in the effective and lawful operation of our business (in each case provided such interests are not overridden by your rights);
- it is necessary for taking steps to enter a contract with you for the services you solicit, or for carrying out our obligations under such a contract; it is required to satisfy any legal or regulatory obligations that we are subject to; and in limited circumstances and if required under POPI, you have voluntarily agreed and herewith further consent, to us processing your Personal Information.
We may create anonymous data records from Personal Information by excluding information (such as your name) that make the data personally identifiable to you. We use this anonymous data to analyse our services. We reserve the right to use such anonymous data for any purpose and disclose anonymous data to third parties, including but not limited to our research partners, in our sole discretion.
TO WHOM MAY WE DISCLOSE YOUR PERSONAL INFORMATION
Your Personal Information may be shared between the different companies and brands of our group, for the purposes set out in this Privacy Notice. As we have stated above, this Privacy Notice applies to all these companies’ and brands’ use of your Personal Information. For more information about us, our companies, our brands and our presence in your jurisdiction, please visit https://www.LCNA.co.za/
Third party service providers
We may share your Personal Information with trusted third-party service providers who work on our behalf, such as marketing agencies, market research companies, e-commerce fulfilment partners, software, data hosting and other IT service providers, payment processors, etc. These third-party service providers are required not to use your Personal Information other than to provide the services requested by us or otherwise in accordance with our instructions.
Other trusted third parties
We may also share your Personal Information with other trusted third parties, such as our business partners, advertisers (where we are permitted to do so) and data exchanges, so that we can offer you tailored content, including more relevant advertising for services which may be of interest to you. These third parties may set and access their own cookies, web beacons and similar tracking technologies on your device in order to deliver customized content and advertising to you when you visit our websites.
If another company acquires (part of) our company, business, or our assets, that company may acquire all or part of the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Notice. In the unlikely event of an insolvency, bankruptcy or receivership, your Personal Information may also be transferred as a business asset, subject of applicable law.
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary for our legitimate interest or prudent in light of our obligations under applicable law:
- in connection with any legal investigation;
- to comply with relevant laws or to respond to court our authority orders, subpoenas or warrants served on us;
- to protect or defend our rights in legal procedures; or
HOW DO WE PROTECT YOUR PERSONAL INFORMATION
We value the trust you place in us.
We have implemented appropriate technical and organisational measures to protect your Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access and against all other unlawful forms of processing.
When collecting or transferring Sensitive Personal Information we use a variety of additional security technologies and procedures to help protect your information. The Personal Information you provide us with is stored on computer systems located in controlled facilities which can only be accessed by a limited number of persons who have a need to know in order to carry out their tasks and any services requested by you.
When we process highly confidential information (such as credit card numbers) over the Internet, we protect it through the use of encryption.
YOUR CHOICES REGARDING DIRECT MARKETING
When you become a client, you will be added to our mailing list. We use this mailing list to send you important information about our business, the services we offer, news and event invitations. You can also add yourself to our mailing list on our website.
You can unsubscribe from our mailing list at any time which will result in us no longer marketing to you. We include a link in every marketing communication allowing you to unsubscribe from marketing communication and you can email us to ask us to remove you from our mailing list.
If you unsubscribe from our mailing list, we may still contact you in other instances, such as in the course of providing you with services or to collect outstanding fees. In these instances, the relevant practitioner will contact you directly and not through the mailing list.
You have various rights in relation to your Personal Information. In particular, you may have the right to: request a copy of Personal Information we hold about you; ask that we restrict the way in which we use your Personal Information; ask that we update the Personal Information we hold about you, or correct any Personal Information that you think is incorrect or incomplete; ask that we delete personal data that we hold about you (the “right to be forgotten”); withdraw consent at any time for the future to our processing of your Personal Information (to the extent such processing is based on consent); object to our processing of your Personal Information (including for direct marketing purposes); or If you would like to exercise these rights or understand if they apply to you, please get in touch using the details set out at “how to contact us” below.
If you are unhappy with the way we have handled your Personal Information or any privacy query or request that you have raised with us, you have a right to complain to the Information Regulator.
If you believe we are using your personal information unlawfully, please let us know first (on email address Luke@LCNA.co.za or cell number 084 521 7642
You may lodge a complaint to the Information Regulator (South Africa) with the following contact details:
If you are in the European Union or the United Kingdom, the following details may be used for the relevant regulatory authority.
The European Commission
Online complaint procedure: https://ec.europa.eu/info/about-european-commission/contact/problems-and-complaints/how-make-complaint-eu-level/submit-complaint_en
Address: European Commission, Secretary-General, B-1049 Brussels, BELGIUM
The independent Data Protection Authority (“DPA“) per member state
Tel: 0303 123 1113
HOW LONG WE RETAIN OUR PERSONAL INFORMATION
We will only retain your Personal Information as long as reasonably required for the purposes as set out in this Privacy Notice or otherwise to comply with legal or regulatory requirements applicable to us.
When your Personal Information is processed:
- for the performance of your contract with us, we retain your Personal Information for a period of 7 years following completion of a contractual order;
- for meeting, legal and regulatory requirements, we retain your Personal Information as it is set out by the applicable law; and
- In all other cases, we process your Personal Information, depending on the type, for up to 2 years from the date of our last interaction with you.
We do not intentionally collect or use personal information of children (persons under the age of 18 years), unless with express consent of a parent or guardian or if the law otherwise allows or requires us to process such personal information.
TRANSFERS TO OTHER COUNTRIES
Will we send your personal information trans-border?
We may transfer your information cross border for our legitimate business purposes, such as for cloud storage and for our billing practices. All information transfers will comply with the applicable laws.
In such cases, where required by POPI we will ensure that there are adequate safeguards in place to protect your Personal Information. Depending on the location of the relevant entity exporting the relevant Personal Information, this adequate safeguard might be a data transfer agreement with the recipient based on standard contractual clauses approved by the European Commission. Where we are legally required to do so, further details of these transfers and copies of these agreements are available from us on request.
To the extent required and valid under POPI, you consent to your Personal Information being transferred and processed this way.
We will take all reasonable steps to ensure that your personal information is protected. We protect and manage personal information that we hold about you by using electronic and computer safeguards like firewalls, data encryption, and physical and electronic access control to our buildings. We only authorize access to personal information to those employees who require it to fulfil their designated responsibilities.
We will report any security breach to the Information Regulator and to the individuals or companies involved. If you want to report any concerns about our privacy practices or if you suspect any breach regarding your personal information, kindly notify us by sending an email to Luke@Lcna.co.za.
HOW TO CONTACT US
We welcome your feedback. If you have any comments, questions or complaints regarding this Privacy Notice or our processing of your Personal Information or would like to exercise any of the rights set out at “your rights” above that are applicable in your location, you can contact us by sending an e-mail to Luke@Lcna.co.za.
CHANGES TO THIS NOTICE
This Privacy Notice was updated on 31 July 2023. This document is a notice to you and not a contract between us. We may occasionally modify or amend it from time to time. When we make changes to this Privacy Notice, we will update the revision date at the top of this Privacy Notice. Where those changes are material, we will take steps to let you know. The new modified or amended Privacy Notice will apply from that revision date. Please always verify whether you have consulted the latest version of the Privacy Notice.